We accept secure online payments by credit card as well as the other options shown at checkout. Your order is processed as soon as payment is confirmed.

Yes, an acknowledgment summarizing your order is sent to you by email right after your purchase. Check your spam folder if you don't see it.

Contact us as soon as possible at contact@alisjewelry.com. If the order hasn't shipped yet, we'll do our best to change or cancel it.

Your order ships the next business day after payment is confirmed. Delivery time then varies depending on the products ordered and the carrier; it's shown when you place your order.

Yes, shipping is free from €50 of purchases. Below that, the fee is shown before you confirm your order.

Once your order has shipped, you'll receive tracking information by email whenever the carrier supports it.

Yes. You have 14 days after receiving your order to change your mind, no reason needed. Items must be returned new, unworn, in their original packaging.

For hygiene reasons, certain items (such as earrings) as well as personalized jewelry cannot be returned or exchanged, except in case of a defect.

After receiving and checking your return, the refund is issued within 14 days to your original payment method.

Our jewelry is mainly made of stainless steel and gold plating, often set with zircon. Stainless steel is sturdy and hypoallergenic; gold plating needs a bit more care.

You'll find all our tips on the Care Guide page. In short: put your jewelry on last, avoid cosmetics and household products, and store it in its pouch.

Our stainless steel jewelry is hypoallergenic and well suited to sensitive skin. If you're unsure about a specific piece, feel free to contact us.

We don't offer engraving at this time. Since personalized pieces are made to order, they aren't eligible for return except in case of a defect.