Practical information

Shipping & Returns

Last updated: June 2026

We ship your orders to the address provided at checkout. Shipping fees and delivery times are shown before you confirm your order.

Shipping

  • Free shipping from €50 of purchases
  • Dispatch: your order is sent the next business day after payment is confirmed.
  • Delivery time: varies depending on the products ordered and the carrier; the estimated time is shown when you place your order.

Timeframes are given for guidance only. In case of a significant delay, we will keep you informed.

Right of withdrawal (14 days)

You have 14 days after receiving your order to change your mind, no reason needed. Items must be returned new, unworn, in their original packaging.

How to return an item

  1. Contact us at contact@alisjewelry.com or use the withdrawal button on the site.
  2. Send the package back to the address provided.
  3. After receiving and checking your return, the refund is issued within 14 days to your original payment method.

Return shipping costs are your responsibility, unless the error is ours or the product is defective.

Exceptions

For hygiene reasons, certain items (for example, earrings) and personalized jewelry cannot be returned or exchanged, except in case of a defect.

Defective product

All our jewelry benefits from the 2-year legal warranty of conformity. In case of a defect, contact us for an exchange, repair, or refund.